Contact Us
How can we help? Here's how to contact us to ask questions, submit bug reports, give praise, request features, and more. Every little bit helps.
Send a note
If you have a problem creating your content, check out our Help Center to get a fast solution at any time of day. The Resources Library and Kapwing YouTube channel have articles, videos, and tutorials to help creators get started with Kapwing or complete a specific editing task.
If you need to reach us, the easiest and fastest way is by email. For questions, help, product feedback, ideas, thank you notes, or problems with your account, email [email protected].
For partnerships proposals, sales, or business development, send a note to [email protected].
You can also message us directly on social media:
Facebook: @KapwingVideos
Twitter: @KapwingApp
Youtube: @KapwingApp
Instagram: @KapwingApp
Our customer support line is 1 415-390-6064. We do our best to answer calls 24/7, but the most likely time to receive phone help would be Monday - Friday from 10am to 4pm PST (we're based in San Francisco).
We love hearing from our users. If you have any questions or comments about our product, please reach out. We're looking forward to hearing from you!